At ActiveScribes, we believe that great support is as important as great service. Whether you’re a physician using our virtual scribes for the first time or a practice manager looking for implementation guidance, our customer support team is here to ensure everything runs smoothly.
✔ Onboarding & Setup
We guide you through every step of setting up your virtual scribe workflow, from EHR integration to specialty-specific documentation preferences.
✔ Technical Support
Having issues with access, audio feeds, or integration? Our tech team is available to troubleshoot and resolve issues quickly and effectively.
✔ Service Requests
Need to make changes to your schedule, scribe assignment, or specialty preferences? Just reach out — we’ll adjust accordingly.
✔ Documentation Quality Review
If you’d like a second look or clarification on a chart, we offer swift reviews to ensure accuracy and compliance.
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